Refunds & Cancellation

What is being sold

Tuevia is a subscription to software, billed monthly. There is nothing physical to deliver and nothing to post back, so there is no shipping and no return of goods. Cancelling and refunding are what take their place, and both are described below.

What it costs

A learner pays nothing. The learner's application is free to create an account on and free to use, and there is no paid tier behind it.

An instructor teaching on their own pays 600 EGP a month. An academy pays 2000 EGP a month, whatever number of branches, staff or students it has.

Both prices include VAT where it applies, and neither has a setup fee, a per-student fee or a minimum term.

The first month is free

Every academy and every instructor gets their first month free. We do not ask for card details to start it, and nothing is ever charged without you choosing to pay - so a free month you decide not to continue simply ends, and you are billed nothing at all.

The first payment is due at the start of the second month. That payment is the one the fourteen days below are counted from.

Refunds

Within fourteen days of your first payment you may ask for a full refund, and you do not have to give a reason. Write to us and we will return the whole amount to the card or account it came from. The free month does not use those days up: they start when you first pay, not when you sign up.

After fourteen days a payment already made is not refunded. Cancelling stops the next renewal, and your academy keeps working until the end of the month you have paid for.

If we take a payment in error — a duplicate charge, or a renewal after you cancelled — we refund it in full whenever we find out, with no time limit.

Cancelling

Write to us and we will cancel. There is no notice period and no cancellation fee. You keep access until the end of the period you have paid for; nothing is switched off early.

Your data stays yours. Ask before or after cancelling and we will export it for you, or delete it — whichever you want.

Changing plan

This is what an exchange means here. Moving from an instructor's plan to an academy's takes effect at once, and you pay the difference for the rest of the month. Moving the other way takes effect at the next renewal, so nothing you have already paid for is taken away mid-month.

How long a refund takes

We send it within three working days of agreeing it. How long it then takes to appear is your bank's, and is usually between five and fourteen days.

Refunds go back to the card or account that paid. We cannot send one anywhere else.

Currency

Prices and refunds are in Egyptian pounds. If your bank converted the payment, it converts the refund at its own rate on the day, which may differ from the rate you paid at. That difference is the bank's and not something we can adjust.

Reaching us

Write to support@tuevia.com, or send a message on WhatsApp to +20 101 898 3555. The same number takes an ordinary call.

We answer within one working day. A refund or a cancellation asked for by either route counts from the day you asked, not the day we replied.